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27 July 2010 @ 05:04 pm
Self-Service Till Nightmare!  
Sainsburys here have just had all their tills replaced, and have put in some self-service ones. Which I'm generally in favour of - for instance the ones in Boots are great and you rarely have to queue for them, unlike the staffed tills. The ones in Sainsburys suck tho, I shan't be using them again. I had to have a staff member authorise something 3 times during the process & I only had a smallish load of shopping to do :/ First up - it wants you to put your bags in the bagging area if you're using your own bags. Great, except it takes a wee while to get plastic bag-for-life bags to stand up when they're empty ... and I somehow triggered an "unanticipated object in bagging area" alert, which required staff to cancel. Er, wtf? I guess that was my hand or something, maybe? Which I guess I could get "better" at doing whatever it wanted more promptly & with less hassle. But the next two alerts were for not bagging groceries. Except, I had, it was just lightweight things that the bagging area didn't register - multi-packs of crisps & a couple of pairs of earrings. But you can't just say "not bagging this item" like you can on the Boots ones, oh no, you have to have a member of staff come and authorise it for you. Again with the wtf?? I'm not even sure why they care - if I scan something then lose it, well I've bought it haven't I? It's not their fault if I can't keep hold of it long enough to leave the shop. Or if I want to put it in my pocket or handbag instead of a plastic bag in the authorised bagging area *rolls eyes*

There also seemed to be fewer staffed tills open :/ Which would make sense (tho be unfortunate for the staff who don't have as much work any more), if only the self-service tills weren't so crap-tastic. I mean, I like self-service tills etc in general, and tend to find them easy to use & quick to get the hang of - and I found it unwieldy & required multiple staff interventions! But they're the only half-decent sized supermarket in the middle of town, so I don't suppose they'll lose any customers even if they have just become astonishingly less customer-friendly to shop at. Technology of the future - Sainsburys, you're doing it wrong!
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Meriver_of_ on July 30th, 2010 02:22 pm (UTC)
I have found a few tricks to speed things through with self-service tills:
Don't use them if you have a DVD or alcohol which need a member of staff to authorise their purchase (this includes alcoholic chocolates *sigh*).
Don't say you have your own bags - just put your bags on the floor next to it.
Scan everything and pile it on the stupid little they have available and then after you have paid pack it into your bags - much faster like this.
If you have lots of one item hold one of said item in you hand (usually left) and use the other hand (usually right) to transfer items from your basket to the "bagging area" - this way you have an item you know how to get it to scan and can scan quicker than trying to arrange every one of same identical items.
Pick a self-service till nearest the little desk thing the staff stand at, you'll get attended to first that way!

Of course their naffness is why the staffed till queues are always so long and why no-one uses the self-service ones... this can be an advantage if you aren't buying much though.